Frequently Asked Questions
Everything you need to know about our premium cashmere collection.
How should I care for my Pura Cashmere garments?
To maintain the softness and shape of your cashmere, we recommend hand washing in cold water with a mild wool detergent. Lay flat to dry on a towel and never wring or hang the garment while wet.
Where is your cashmere sourced?
We source our Grade A cashmere directly from sustainable farms in Inner Mongolia. We prioritize ethical farming practices and the highest quality fibers to ensure long-lasting luxury.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Does your cashmere pill?
Pilling is a natural occurrence in high-quality natural fibers. It usually happens in areas of friction. You can easily remove pills using a cashmere comb or fabric shaver to keep your sweater looking new.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.